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The power of speech is important in every aspect of life. As I think about the way I speak to my family, coworkers, and friends, I realize that there are differences in my tone, my word choice and how often I actually voice my opinions and thoughts. I also realize that I apologize a lot. A lot.
Pressure is something that can out rightly dismount people’s communication style and they way they speak. Building up ways to communicate more confidently is essential and it is something that I am working on very hard. I have given multiple speeches in front of people, mainly in middle school, but as I hit university, I get much more nervous speaking in front of people even though my overall confidence is much higher than it was in middle school. I mean who didn’t have confidence issues in middle school. But when I think about the situational differences compared to me being anxious speaking in a classroom setting, rather than in front of larger crowds, the amount of pressure I feel is larger now than it was years ago.
The power of talk also makes me think about how I speak to customers at my retail job. I have to show confidence and use a competent tone, especially over the phone, otherwise the customer on the other end will think I do not know anything about my job. My tone changes when I speak to customers. It is more high pitched and expressive. I have to fake laugh a lot. Especially when people make those awful jokes about something being free if there is no price on the item. I have always known that my speech changes at my job as it is a moderately universal thing in a customer service job. People talk about their “customer service voice” all of the time. But why is there a customer service voice? Why can’t I just talk like I normally do to customers but in a more professional manner? The higher fluctuation of tone and emphasis on expression is used to sell and show over concern and appreciation for the customer.
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